One of the great things about Coleman Camp Stoves is their longevity, dependability and ease of repair. When your stove starts behaving badly, help is only a few clicks away. Whether you have a vintage stove or a newer model, parts are readily available, inexpensive and easy to install! To minimize your search for a parts solution, concentrate on the manufacturer and dealers that focus on parts rather than camping superstores.
Finding Parts for Newer Coleman Stoves
The best place to find parts for modern Coleman stoves is directly from Coleman - either online or in their outlet stores. You can also find a few parts at places like Walmart, Cabela's, and Bass Pro Shops, but these retailers generally only carry one or two of the most commonly needed parts. While REI, Camping World and Dicks Sporting Goods are high profile outdoor stores with a strong focus on camping, none carry any Coleman stove parts.
Coleman
The obvious first choice for newer stove parts, and some older stoves, is the manufacturer itself. Like any manufacturer pushing their latest models, Coleman's focus is on current products and the recent past. Naturally, they would prefer to see you buy a new stove instead of repairing that vintage model.
You can shop online via Coleman.com/parts, which is where you will find the best selection. The Coleman site is very easy to use. You'll find their stoves broken down by fuel source in the left-hand navigation of the "Repair & Replacement Parts" menu. There are also Coleman Outlets in various states, though they are not very widespread and won't have as much of a parts selection as the website.
Shipping
Standard shipping and handling charges are based on purchase price parameters. In example, for a merchandise purchase total up to $25, shipping charges run from about $6 to almost $30 depending on the speed option you select.
Returns
Should you find that you've purchased the wrong part, refunds or correct replacement parts can be a bit of a challenge. Coleman return policy states they do not accept exchanges, refunds or returns other than for warranty service, so if you choose to order through Coleman, be very careful to ensure you order the right part.
Contact
You can contact Coleman via an email form or use online chat during normal business hours. If you wish to speak with a representatives, call 800-835-3278, Monday - Friday 7 a.m. - 6 pm Central Standard Time (CST) and Saturday from 9 a.m. - 3 p.m. CST.
Amazon.com
Amazon has a huge share of online product sales and Coleman parts are among them. Most of the parts are Coleman branded, but be careful to read the product details carefully to make sure the image shown is what you're ordering. Also pay attention to whether you are purchasing directly from Amazon or through a third party.
Amazon's website is very well-organized and easy-to-use. As long as you don't mind wading through the deluge of suggested products, it's a fairly easy process finding the items you want and going through the purchasing process.
Shipping
Amazon is considered a Mecca for bargain shoppers with great deals on shipping, based on volume purchases. Depending on the item and total dollar amount, you could get free shipping. Amazon prime members also receive free shipping for eligible items. Standard charges range from $4 to $8 per shipment, though additional quantity and weight fees may apply.
While Amazon has many satisfied customers, no company is without its detractors. Some of the most often-voiced complaints relate to orders not being shipped in a timely fashion and problems with returns.
Returns
The main concern with returns with Amazon is related to the shipping issue. Since not all products sold on Amazon ship from Amazon, returns can be complicated. If you purchase from an Amazon seller who is located in Shanghai, China, you'll have to return your purchase to that Amazon partner, and the shipping costs will quickly exceed the value of your return item.
Contact
While you'll find many ways to purchase millions of items from Amazon, making contact for help with a problem can be a bit more difficult. Because Amazon has so many product lines you'll need to select a general area of interest such as orders placed, and your options for communicating are e-mail, via phone or chat. Either requires a lengthy process and if you want to speak to a real person you have to leave your number via the website and wait for a call back.
Finding Parts for Vintage Coleman Stove s
Manufacturers create new product lines and move on, stocking replacement or repair parts for a limited time. After that period, aftermarket sources and specialty dealers are your only solution. Because of this, vintage parts are a bit harder to locate, but not impossible to find. Some of the best sources with the widest variety of parts for just about every Coleman stove ever made include:
OldColemanParts.com
OldColemanParts.com is a very interesting site, dedicated to providing parts for all types of vintage Coleman products. You'll find this store's selection to be the most extensive and complete, with single parts down to tiny brackets, gaskets and springs. The website includes a technical resources section, with handy things like exploded parts views, owner's manuals and check valve removal information.
All parts are listed by model number, and there are a ton of small parts, so make sure you've got the right number before you start looking. You'll even find obscure parts like specialty tools that came with the original stoves, which can make field repairs much easier.
Shipping
Shipping charges are $7 within the U.S. and $13 to Canada unless stated otherwise (some items require special charges, such as lantern globes). All packages are shipped via the United States Postal Service (USPS). Orders returned as undeliverable will be subject to an additional shipping charge, so enter your address carefully.
Returns
Returns must be unused, in original packaging, in a salable condition and insured for full value of purchase. They must be postmarked no later than 30 days after purchase, be sent from the original customer and include a copy of the original invoice, customer address, phone and an explanation for return.
Original shipping and handling charges are not refundable and return shipping is at customer's expense. However, if you receive an incorrect item due to an error on their part, no additional shipping charges will be incurred.
Contact
If you don't have the time or inclination to ferret through these online order options, call 360-673-5555 and talk to a real person - the owner - a rarity today.
ebay
If you are partial to the thrill of the auctioneer's gavel, ebay might be your choice to search for parts for your vintage Coleman stove. When you're looking for hard-to-find parts, ebay might be one of your few options. You'll find many original Coleman parts and a curious mix of restored and used parts. When one gets into the two latter categories it is always advisable to urge a strong caution of caveat emptor - buyer beware!
Naturally, due to the nature of an auction site, products come and go. With their search feature, you can quickly locate a product - that's one of ebay's strong suits. Although there are products with a 'buy it now; option, if you go after an auction item listing, you'll have to wait until the end of the action, which can be as long as seven days, and then wait for shipment. For that reason, this is not a site for someone in a hurry.
As with Amazon, pay particular attention to where the item you want is being shipped from and its country of origin. Also, vendors on ebay are rated by the people who have purchased from them in the past. Check the rating for any seller you are considering.
Shipping
Keep in mind that ebay vendors determine the costs of shipping individually, per item. Some vendors include it in the price of the item for 'buy it now' purchases, but on auction items, shipping and handling charges are listed separately. Because of this, shipping fees vary dramatically. Be sure to consider the total cost (including shipping) when bidding.
Returns
Once you make a purchase on ebay, your customer relationship is with that vendor. If you have a problem with the product, service, etc., you must contact that vendor directly. If necessary, ebay will mediate disputes.
Contacts
Since ebay is a mishmash of individuals and small-time dealers it can be very problematic to resolve purchases that go awry, and there are a litany of customer complaints to detail that.
If you feel that you are being treated unfairly, there is a buyer protection program to give consumers peace of mind when making a purchase. Those options are listed on ebay's general contact information page.
eReplacementParts.com
Located in Utah, this company was created to target individuals that do their own repairs. They offer original equipment manufacturer (OEM.) parts for both newer models and many of the vintage Coleman stoves as well.
Stoves are listed by specific models and it's very easy to find the stove you're looking for by fuel type. One negative is some of their parts diagrams are a bit fuzzy and smaller parts can be difficult to identify.
Shipping
Shipping is not one of their most attractive features. Orders that include only in-stock parts are shipped within one business day. However, special order parts are projected to take one to two weeks to acquire and ship.
Within the U.S., they provide an economy USPS rate for small, lightweight parts of $4.20 with a two to three week delivery time. Larger parts can be shipped Priority USPS for around $7. UPS ground delivery times are available from their package transit schedule and prices are based on weight and distance. Mountain and Pacific coast destinations are one to two days, three for the Midwest, and as much as five days to the New England states down to VA.
Returns
Their return policy is 100% customer satisfaction that provides a 100% no-hassle, full-refund within 45 days of purchase. Return shipping is at the customer's expense.
Contacts
For urgent issues, such as order cancellation (they do not accept order changes or cancellations via email) call their toll-free number 866-802-6383. They can be reached via telephone from 9 a.m. - 8 p.m. Monday through Friday Eastern Standard Time (EST) and Saturday from 9 a.m. - 6 p.m.
Getting the Parts You Need
If you're in a hurry to get your hands on a repair solution, you may also find some Coleman stove parts locally at full-service hardware or outdoor stores in communities that are close to camping destinations. However, for most people, the ease of searching and purchasing online is a major advantage. You don't have to wait in line and there's never a parking problem! If you're in a bind with an upcoming camping trip, and don't mind the sting of expedited shipping charges you can get just about anything with next day air.
